Return and refund policy

Return and Refund Policy

Last Updated on: 21/02/2025

At ALPYN, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please review our return and refund policy below.

Eligibility for Returns and Refunds

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you must notify us within 7 days of receipt. You will then have an additional 30 days to return the item for a replacement or full refund.

  • Replacements: Subject to stock availability. If a replacement is unavailable, a full refund will be issued.
  • Return Process: Contact our customer service team to initiate the return process.

Change of Mind Returns

If you decide to return an item due to a change of mind, you must:

  1. Notify us within 7 days of receiving your order.
  2. Return the item within 30 days in its original, unused condition.

Once we receive and inspect the item, a full refund will be issued.

  • Restocking Fee: A 20% restocking fee will be deducted from the refund for non-faulty items.

General Return Conditions

  • Items must be returned unworn, unused, with original tags, and in their original packaging.
  • Returns without prior authorization will not be accepted.
  • Customers are responsible for return shipping costs unless the item is faulty or damaged.
  • Risk of loss or damage during return shipping lies with the customer. We recommend using a tracked shipping service.

How to Return Your Order

  1. Contact Us: Email our customer service team at contact@alpyn.co.uk or use our Contact Us Form.
  2. Receive Return Instructions: Our team will provide return authorization and shipping details.
  3. Ship Your Item: Send the item to the return address provided, ensuring proper packaging for safe transit.

📍 Return Address:

[ ALPYN Toys and Games ]
[ 151 London Road North ]
[ Lowestoft , NR32 1NB , Suffolk ]

Note: Items returned without prior authorization will not be processed.

Refunds

  • Refunds will be processed within 14 days of receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method unless agreed otherwise.
  • No additional fees will be incurred for processing refunds.

Bank Processing Times:

It may take up to 10 business days for the refund to reflect in your account. If you do not receive it within 15 business days, please contact us at contact@alpyn.co.uk.

Exchanges

We recommend the following process for exchanges:

  1. Return the unwanted item as per our return policy.
  2. Place a new order for the item you want.

Non-Returnable Items

The following items cannot be returned:
❌ Sale or clearance items
❌ Gift cards

Damages and Issues

Please inspect your order upon receipt. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

📧 For any further questions, contact us at: contact@alpyn.co.uk

We appreciate your business and strive to provide the best shopping experience possible! 💙