Prequently asked questions

1. What payment methods do you accept? 

We accept a variety of payment methods for your convenience, including: 

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.) 

  • PayPal 

  • Apple Pay 

  • Google Pay 

 If you encounter any issues with payment, please don’t hesitate to contact our support team. 

2. How can I track my order? 

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order through your account page.

3. Do you ship internationally? 

Currently, we only offer shipping within the UK. We are working to expand our shipping options in the future, so please check back for updates.

4. How long will it take to receive my order? 

Orders are typically processed within 1 business day. Shipping times vary based on your location: 

  • Domestic (UK): 2-3 business days 

  • Express (UK): 1-2 business days 

  • International: Currently, we only offer shipping within the UK. 

You will receive an email notification with your expected delivery date once your order has shipped. 

5. Can I change or cancel my order after placing it? 

We strive to process orders quickly, but if you need to make a change or cancel an order, please contact us immediately. Once an order is shipped, we can no longer modify or cancel it. However, you can return the item once received.

6. How do I return an item? 

We want you to be happy with your purchase! If you need to return an item, you can do so within 30 days of receipt. Please visit our Returns page for instructions on how to return your order. Items must be unused, in their original packaging, and with all tags attached. 

7. Do you offer free shipping? 

We offer Free standard shipping on orders over £40. Certain promotions may also include free shipping – be sure to check for special offers during checkout.

8. How do I know if an item is in stock? 

All products listed on our website are updated in real-time. If an item is out of stock, you will be notified on the product page. You can sign up for restock alerts to receive an email notification when it’s available again.

9. How can I contact customer support? 

 Our customer support team is here to help! You can reach us by: 

  • Phone: 01502819794 

10. How do I create an account? 

To create an account, simply click on the "Sign Up" button at the top of our website. You’ll be asked to enter your name, email address, and a password. Once your account is created, you’ll be able to track orders, save your details for faster checkout, and receive exclusive offers.

11. Are your products sustainable? 

Yes, we are committed to sustainability. Our products are made from eco-friendly materials, and we continuously work towards reducing our carbon footprint. We also encourage our customers to recycle and reuse packaging where possible.

12. I forgot my password, what do I do? 

If you’ve forgotten your password, simply click the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password and regain access to your account.

13. Do you offer any discounts or promotions? 

Yes, we run special promotions and offer discount codes throughout the year. To stay updated on the latest deals, sign up for our newsletter or follow us on social media. You’ll also get access to exclusive offers and early-bird discounts!

14. What do I do if I receive a damaged or incorrect item? 

We are committed to delivering products in perfect condition. If you receive a damaged or incorrect item, please contact our support team within 7 days of receiving your order. We will assist you with a return, exchange, or refund.

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