FAQ

Top FAQ

Do you allow back orders?

All our products from the website can be ordered even if they are out of stock.

It may take up to 7 days for the product to be in stock.

Once the product is available we will contact you and send you all the details related to your order.

How can I request a refund?

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.

Once the unwanted item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item.

Refunds will be applied to the payment method that was used to purchase the item. Click here for Refund Policy.

How can I use a coupon code?

All voucher and discount codes must be entered on the ‘Shopping Basket’ page before proceeding to the checkout and cannot be applied if not entered at time of placing the order.

If a code does not apply a discount please check the valid dates.

Please ensure you read the terms and conditions of each voucher and discount code as they may vary.

What payment methods are available?

We try to offer our customers a wide range of payment options to help make the ordering process as easy as possible.

You can pay by VISA or MasterCard ( payments protected by STRIPE ) and PayPal.

How long will take to get my order?

Handling Time : 1 Day

Our standard delivery time is between 3-5 working days.

See our Shipping Policy .

How do I track my order?

Once your order is dispatched you will receive an email containing your parcels tracking number.

All tracking numbers will go live immediately to your account .

See more details.

What shipping courier do you use?

We will use Royal Mail and Evri for all delivery.

All delivery is FREE in UK.

How can I check the status of my order?

If you are a registered customer, you can log into your account and check your order status.

If you do not have an account, we will keep you updated via the email address entered when placing the order